FAQ

General

36 Short questions and tips for Outlook 2013

This guide discusses the main changes and new features of Outlook 2013 and provides several tips on how to work with or around them.

About mailboxes, addresses and aliases

What is the difference between an e-mail address and an alias and how does that relate to a mailbox?

About the Outlook PST-File

Pst-files, unless you are using an Exchange or Hotmail account, Outlook cannot live without them. This guide contains basic but also more advanced and additional background information about the pst-file and how you can handle them.

Outlook 2007/2010/2013 and Word HTML

The good, the bad and the ugly on Outlook 2007/2010/2013 and using Word as the HTML rendering engine. This informational faq also contains a work around for some of the issues.

Top 10 Best Practices for Outlook

10 Things you should know and keep in mind when working with Outlook for a better user experience.

What is the Winmail.dat file?

Are you sending/receiving winmail.dat files? See how you can get rid of it.

Where do I find…?

Changed Outlook version and can now no longer find your favorite feature? Or have you heard of a feature but don’t know where to find it in Outlook? This guide will help you on your way.

Windows 7 and Outlook

Thinking about upgrading your computer to Windows 7 or are you using Outlook on a Windows 7 computer already? This guide contains not only upgrade preparation and troubleshooting steps but also various tips about the changes that you could encounter involving Outlook after upgrading to Windows 7.

Windows 8, Windows 8.1 and Outlook

Thinking about upgrading your computer to Windows 8 or are you using Outlook on a Windows 8 computer already? This guide contains not only upgrade preparation and troubleshooting steps but also various tips about the changes that you could encounter involving Outlook after upgrading to Windows 8.

Errors

AutoArchive not Working

Time to clean up mailbox again but only to find that AutoArchive isn’t working? Learn where to look and even better; how to fix it!

Cannot delete a message

This article contains several easy solutions for when an error message pop-ups each time when you try to delete a message.

Contacts are not available in the Outlook Address Book

This guide offers solutions for when you store your contacts in the Contacts folder but they don’t show up in the Outlook Address Book.

CRC (Cyclic Redundancy Check) errors on pst-file

What to do when you encounter CRC errors on your pst-file.

Duplicate E-mails: Prevention and clean up tips

Are you receiving the same e-mail over and over again or do you receive it only once but it duplicates in your mailbox? Find out the common causes and how to prevent it from happening.

Envelope Missing in Notification Area

Does the envelope fail to show you that you’ve got new e-mail?

Error opening attachments / Cleaning out the Temporary Outlook Files folder

Get error messages when opening files directly from Outlook or just want to view what’s in the Temp folder of Outlook?

Event ID 27: Calendar property is missing or empty

After applying Office 2010 Service Pack 2 or one of the last updates that were released for Service Pack 1, you may see multiple Event ID 27 warnings in the Application Log of the Event Viewer with the description: Calendar Folder Property is missing.

Fixing Outlook after a Vista upgrade

After you’ve upgraded your Windows version to Windows Vista you could have issues with getting Outlook to run properly. This guide explains on how to solve these issues.

Getting the News button in Outlook 2003

So you’ve upgraded to Outlook 2003 and are now missing Go -> News button…

Images resize and become unsharp upon sending

Quite a common issue when it comes to inserting pictures in an e-mail (or as part of a signature) is that the picture becomes blurry/fuzzy/unsharp/ and changes in size. Learn how to solve this issue.

Interface Not Registered

Get this error when trying to send e-mails? Fortunately the solution is easy.

Message stuck in Outbox

Got a message stuck? Get some tips on how to get rid of it.

Microsoft Outlook Backup Add-in not available

Troubleshoot issues with the Outlook Personal Folders Backup Add-In from Microsoft.

MSN Outlook Connector Disabled

Outlook notifies you that the MSN Outlook Connector has been disabled by Office Safe Mode even when running Outlook normally. See how you can enable it again without contacting MSN support.

Outlook doesn’t close

Can’t get Outlook to close properly? See some basic issues and troubleshooting tips.

Outlook doesn’t start

Having trouble opening Outlook or does it crash frequently? This guide is all about solving Outlook startup and instability issues.

Password not remembered

Does Outlook keep asking you for the password to connect to the server even when you’ve selected the “Remember password” check box?

Quick Steps not saving or not showing addresses

When you create a Quick Step in Outlook 2010 which contains an address, it could be that the Quick Step cannot be saved (Finish/Save button doesn’t respond) or your address list shows empty when trying to select an address from the Address Book.

Reading Pane not available in Drafts folder

For some strange reason there the Reading Pane is not available for the Drafts folder in Outlook 2003. See how you can work around this issue.

Reset Unread Mail Count on Login Screen

Is the Unread Mail count wrong on the login screen? Reset it and prevent it from ever happening again!

Signatures Appear Double Spaced

Does it look like your signature is double spaced?

Common Tasks

Adding/Recreating a Mail Profile

Need additional mail profiles or need to recreate it? While a single mail profile can contain multiple mail accounts and different account types, in some cases it might be recommended or required to create an additional mail profile or to recreate the current one.

Can Outlook minimize to the Notification Area?

Save some Task Bar real estate and minimize Outlook to the Notification Area.

Change the way the Address Book sorts the names

The tricks to get your Address Book contacts sorted by First Last or Last First or even by Company.

Create a BCC rule

Create a rule that automatically BCC’s a messages to someone else when sending.

Creating a Classic View in Outlook 2003

Don’t like the new Outlook 2003 view? :-(

Forgotten PST-password

Got a password on your pst you don’t remember or never knew of? See how you can still access your mail.

Out of Office Assistant

Set an Out of Office/Vacation notice whether or not you are in a Exchange organization.

Unblock Attachments

By default Outlook 2002, 2003, 2007, 2010 and 2013 block certain attachment types. Previous versions do that after the e-mail security update. Follow the instructions to see how you can still access them when needed.

Using images in Signatures

This FAQ article is completely devoted to answer questions heard most often when using images in a signature.

Using the Inbox Repair Tool (scanpst.exe)

The Inbox Repair Tool is your first-aid-kit when it comes down to corruptions in your Outlook’s data storage file (pst-file). This guide walks you through the repair process of recovering your data with scanpst.exe.

What happens to mails dragged to the Outlook Today Folder?

Ever dragged and dropped a message in the Outlook Today and wondered how you can access it again?