Contacts are not available in the Outlook Address Book

Address Book buttonWhen trying to use the Address Book to address a message to a contact, you could find that the contacts from your Contacts folder aren’t listed.

This guides lists the two things you’ll need to check and set correctly, and offers a solution in case that fails.


Make sure the Outlook Address Book service is added to the Mail Profile

Mail Profile buttonOutlook can only show contacts from your Contacts folder(s) in the Address Book when the Outlook Address Book Service has been added to your mail profile. You can add this service in the following way.

  1. Open the Address Book lists for your mail profile;
    • Outlook 2007
      Tools-> Account Settings…-> tab Address Books
    • Outlook 2010, Outlook 2013 and Outlook 2016
      File-> Account Settings-> Account Settings…-> tab Address Books
  2. If the Outlook Address Book service is added already, you should mark your Contacts folder as an Outlook Address Book.
  3. If the Outlook Address Book service has not been added yet, press the New… button.
  4. Select “Additional Address Books” and click Next.
  5. Choose “Outlook Address Book” and click Next.
  6. You’ll be prompted that you must close and restart Outlook for changes to take effect.
  7. Press OK and close and restart Outlook.
  8. The service is now added.

Make sure that the Contacts folder is marked as an Outlook Address Book

Contacts Folder buttonIf the Outlook Address Book service is added into the profile you can make any Contacts folder (so even the additional ones you may have made yourself already) show in the Address Book. To do so right click the Contacts folder and choose Properties-> tab Outlook Address Book-> select option Show this folder as an e-mail Address Book.

You should now be able to select Contacts by using the Address Book.

Contacts folder selected as Outlook Address Book
Your default Contacts folder should already be selected and is not removable.

Address Book service is broken

Address Book Broken buttonWhen the Outlook Address Book service has already been added and the option to select the Contacts folder as an Outlook Address Book is still disabled and greyed out, it means that the Outlook Address Book service is corrupted.

To fix this you’ll have to recreate your Mail Profile.