News BCM becomes OCM: Outlook Customer Manager

Outlook Customer Manager (OCM) buttonFor the people that were still stuck on Outlook 2013 because of lack of support for BCM in Outlook 2016, the wait is finally over; Microsoft has released Outlook Customer Manager (or OCM for short).

More than just the acronym has changed as OCM has been build from the ground up or actually; From the Cloud up (or would it be down then?).

With OCM you can centrally manage various data on your customers and deals that you have made with them. It also conveniently shows a timeline of past interactions you had with them like emails, appointments and calls.

Although the current feature set is a bit smaller than the original BCM, it also has some massive benefits over BCM. Most prominent are the extremely simple setup (it no longer relies on a local SQL installation) and that it can be accessed from anywhere and by multiple people as the data is stored in special (group) mailboxes in Office 365. New features will be added over time and can also be requested via UserVoice.

OCM is currently rolling out to Office 365 Business Premium subscriptions at no additional cost and it will soon be made available to E3 and E5 subscriptions as well. When it has been made available to you, the Customer Manager button will automatically show up in Outlook and is directly ready to use.

There is also an app for iOS so you can access the data on an iPhone or iPad. Apps for Android and Windows Mobile are also being developed and will be made available as soon as they are ready.

View: Introducing Outlook Customer Manager—relationships made easy for small businesses

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News Outlook 2016 Update for November 2016

A Rollup Update has been released for Outlook 2016. This is a non-security update which contains 10 documented improvements and fixes.

Most notable fixes are:

  • Adds the ability to specify the “Warn me before downloading content when editing, forwarding, or replying to e-mail” option through the ForceWarnAboutExternalContent Registry key.
  • You can’t forward a meeting from the calendar to another recipient.
  • Assume that you enable the Never send a read receipt option in Outlook 2016. When you empty unread items that has the Request a Read Receipt option enabled, the Not read message is still generated.

All Office 365 users in the Current Channel should now also have the @mentions feature enabled.

View: Download information for KB3127912

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 16.0.44564.1003 (msi-based installation) or 16.0.7369.2038 (Office 365 based installation).

News Outlook 2013 Update for November 2016

A Rollup Update has been released for Outlook 2013. This is a non-security update which contains 10 documented improvements and fixes.

Most notable fixes are:

  • Fixes an issue that causes periods in attachment file names to be replaced with spaces.
  • Fixes an issue in which you encounter unexpected drag-and-drop errors after you apply KB3115158 (June 2016 update).
  • When you empty the Deleted Items folder that contains unread items that have the Request a Read Receipt option selected, “Not read:” email messages are sent out even though you have turned on the Never send a read receipt option.

View: Download information for KB3127919

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 15.0.4875.1000.

News Exchange 2016 CU3

Cumulative Update 2 for Exchange 2016 is now available for direct download. It contains 7 documented new fixes or improvements and all previously released fixes and security updates for Exchange 2016.

Notable fixes and improvements are:

  • Added: Support for Windows Server 2016.
  • KB3154387: The DFS health set is listed as “Unhealthy” in an Exchange Server 2016 environment.
  • KB316916: Data loss may occur during public folder migration to Exchange 2013, Exchange 2016, or Exchange Online.
  • KB3190887: Upgrading Exchange Server causes the server to go offline unexpectedly

Download: Cumulative Update 3 for Exchange Server 2016 (KB3152589)
Download: Exchange Server 2016 CU3 UM Language Packs
View: Description of Cumulative Update 3 for Exchange Server 2016
View: Blog post of the Exchange Team about CU3 for Exchange Server 2016

News Exchange 2013 CU14

Cumulative Update 14 for Exchange 2013 is now available for direct download. It contains 8 documented new fixes or improvements and all previously released fixes and security updates for Exchange 2013.

Notable fixes and improvements are:

  • KB3132513: “The Delegates settings were not saved correctly” when you try to add a user to Exchange Server 2013 from Microsoft Outlook
  • KB3176540: OWA error reporting responds with a HTTP error 500 in OwaSerializationException
  • KB3190887: Upgrading Exchange Server causes the server to go offline unexpectedly

Download: Cumulative Update 14 for Exchange Server 2013 (KB3177670)
Download: Exchange Server 2013 CU14 UM Language Packs
View: Description of Cumulative Update 14 for Exchange Server 2013
View: Blog post of the Exchange Team about CU 14 for Exchange Server 2013

News No more Junk E-mail Filter updates for Outlook and Exchange

Junk E-mail buttonOn November 1, 2016, Microsoft will stop with supplying new updates to the Junk E-mail Filter (also known as SmartScreen) for Outlook and Exchange.

The Safe and Blocked Senders lists and the International Filter will continue to function as before but the Junk E-mail filter itself will become less effective as definitions will age. Eventually, Microsoft will remove the filter entirely from future Outlook and Exchange versions.

For most scenarios, this might actually sound more dramatic than it actually is; You might already be using a superior Junk E-mail Filtering solution without realizing it.

Continue reading: No more Junk E-mail Filter updates for Outlook and Exchange

HowTo Outlook.com migration changes; What do I need to know and do?

Outlook.com buttonAs announced a while ago, Microsoft is migrating all Outlook.com mailboxes to the Office 365 Exchange Online mail servers. This will give you a much better synching experience to Outlook but unfortunately may require you to re-add the Outlook.com account in Outlook and make some additional changes once your mailbox has been moved over.

This guide contains all the information regarding this migration process; It’s current status, what you need to do beforehand, what you need to do afterwards and some of the other major changes you need to be aware of.

Continue reading: Outlook.com migration changes; What do I need to know and do?

News iCloud adds compatibility with Outlook 2016

Apple has released a new version of their iCloud Control Panel for Windows which also adds compatibility with Outlook 2016 (both 32-bit and 64-bit installations) via an add-in.

After installing iCloud version 5.1, use the iCloud Control Panel to configure it to sync Outlook 2016 with your iCloud Mail, Contacts and Calendar.

Download: iCloud for Windows

HowTo Autodiscover: Some quick methods to get it working

Autodiscover.xml buttonThe Autodiscover service is a required service for Outlook-Exchange connectivity since Outlook 2007 and Exchange 2007 but for whatever reason, in some Exchange environments this still hasn’t been implemented correctly.

In some part, this was due to the fact that you could still get basic Outlook-Exchange connectivity by using some legacy Exchange 2003 RPC over HTTP dialog in Outlook. This (unsupported) method now no longer works in Outlook 2016 due to the removal of this legacy dialog since Outlook doesn’t support Exchange 2003 anymore since Outlook 2013.

Unfortunately, this leaves enthusiastic Outlook 2016 users disconnected when Autodiscover hasn’t been provisioned correctly by your company.

This guide contains some reasonably quick and easy and some less elegant methods for end-users but also for Exchange administrators to get your Outlook connected to Exchange again. All discussed solutions are fully supported configurations by Microsoft and do not require any changes to Exchange or the need for a new SSL Certificate.

Continue reading: Autodiscover: Some quick methods to get it working

FAQ New and Changed in Outlook 2016

Outlook 2016 buttonUpgrading to Outlook 2016 from Outlook 2013 is easy and you’d probably need very little time to adjust yourself to it. In fact, if it wasn’t for the new default “colorful” theme, you’d hardly notice the upgrade to Outlook 2016 at first sight.

This is actually part of the Office 365 strategy where major new features are also introduced during the main lifetime of the current version, as we saw with Office 2013. In the old strategy, these features were held back for the new version. Office 2016 will get the same treatment so future updates can introduce new features as well.

Until then, there are still plenty of new features in Outlook 2016 to use and discover.

Continue reading: New and Changed in Outlook 2016

HowTo Upgrading to Outlook 2016

Outlook 2016 iconPlanning to upgrade to Outlook 2016? This guide contains a lot of preparation and other information to get yourself ready to ensure a smooth transition

Aside from the preparation steps, this guide informs you about what to expect when you start Outlook 2016 for the first time after you upgraded and how to troubleshoot several issues you may encounter during or after the installation.

Continue reading: Upgrading to Outlook 2016

FAQ Windows 10 and Outlook

Windows 10 logoThinking about upgrading your computer to Windows 10 or are you using Outlook on a Windows 10 computer already? With the upgrade being free, it’s a great offer to jump into, but should you when you heavily rely on Outlook?

The upgrade process is actually quite streamlined and trouble free for most configurations, especially when upgrading from Windows 7 or Windows 8, but there are still a couple of attention points before you start.

This guide contains not only upgrade preparation and troubleshooting steps but also various tips about the changes that you could encounter involving Outlook after upgrading to Windows 10.

Continue reading: Windows 10 and Outlook

News Outlook can’t connect to Gmail: Password incorrect

Gmail buttonAs of July 15, 2014, you might have problems connecting to Gmail via Outlook and other mail clients such as Thunderbird and Mail apps on (older) smartphones. This is because Google turned off Basic Authentication by default for all new accounts and accounts which haven’t synced within the last 30 days and only lets you authenticate via the OAuth 2.0 standard.

As a result, you’ll get Send/Receive errors (0x800CCC0E) and could get prompted for your Gmail password again in Outlook and the login will fail even when you supply the correct password.

To solve this, you must re-enable Basic Authentication for Outlook in your Google Account Settings. This can be done via the “Allow less secure apps” page where you set it to “Enable”.

Another way to go would be to enable “2-Step Verification”. In that case, you can create a special “App Password” which you’ll then use within Outlook to logon to Gmail rather than with your regular password. This is the more secure approach and highly recommended. For step-by-step instructions to set this up see: Outlook and 2-Step Verification for Gmail accounts.

Native support for OAuth 2.0 in Outlook (2007, 2010 and 2013) is being worked on and hopefully released soon in an upcoming update (I’ll update the this post with the links to the updates once they become available).

View: New Security Measures Will Affect Older (non-OAuth 2.0) Applications
View: Google Account Security Settings – Allow less secure apps