Out of Office Assistant / Automatic Replies

Automatic Replies buttonAn Out of Office Assistant (OOF) allows you to set an automatic reply message when you are away. How to enable this depends on which Outlook version that you are using and which mail account type that you are using.

While this is primarily an Exchange account feature, there are several workarounds for POP3 and IMAP accounts as well.


Connected to Exchange

Exchange buttonIf you are using an Exchange account, you can set the Automatic Reply or Out of Office Assistant (OOF) to have the Exchange server reply with a specific message while you are away.

  • Outlook 2007
    Tools-> Out of Office Assistant
  • Outlook 2010, Outlook 2013 and Outlook 2016
    File-> section Info-> Automatic Replies

Since the Exchange server sends the Automatic Reply message, you can close Outlook and shutdown your computer and it will still send the message.

Out of Office Assistant (OOF) in Outlook 2007 and previous.Out of Office Assistant (OOF) or Automatic Replies in Outlook 2016
OOF in Outlook 2007.OOF/Automatic Replies in Outlook 2016.

Note 1:
The Automatic Reply message will only be sent once to each sender, even when they email you multiple times during your absence. To reset, simply turn the Automatic Reply off and then back on again.

Note 2:
By default, Exchange does not allow Automatic Replies and OOF messages to the Internet. Your Exchange administrator can enable this on the Exchange server in the following way; Allow Automatic Forwarding/Replying to the Internet

Web Mailbox

IMAP and POP3 Account buttonIf you are not in an Exchange environment, your ISP might provide Out of Office functionality in the web based mailbox (ask your ISP for the web address to check your mail via a browser if you do not know this).

Usually you can find an Out of Office setting in the Options section. Some have named it “Away message”, “Holiday notification”, “Automatic response” or something like that. The benefit of setting it on-line is that you can close Outlook (and shutdown your computer) and people mailing you will still be getting your away-message.

Outlook.com and Hotmail accounts

Outlook.com Account buttonOutlook.com and Hotmail accounts are also configured as Exchange accounts in Outlook and thus you can enable the Automatic Reply from within Outlook as described in the Exchange section.

As an alternative, you can also set it via the Outlook.com website itself.

  1. Log on to Outlook.com.
  2. Click on the Gear icon in the top right (left from your name and picture) and choose: Automatic Replies.
  3. Select: Send automatic replies.
    • Tip!
      For privacy and security reasons, you have the option to reply to your contacts only.

Automatic replies command in Outlook.com.
Automatic replies command in Outlook.com.

Gmail

Gmail buttonIf you are using a Gmail account, you can set a vacation responder in the following way.

  1. Log on to Gmail.
  2. Click on the Gear icon in the top right corner (below your profile image) and choose Settings.
  3. This direct link might work for you as well; Gmail Settings
  4. Scroll down the settings page and somewhere near the bottom (under your signature settings), you can select “Vacation responder on” and specify your message.

Settings vacation responder in Gmail. (click on image to enlarge)
Settings vacation responder in Gmail.

Emulate in Outlook without Exchange

Manage Rules & Alerts buttonIf your ISP doesn’t provide an Automatic Replies feature, you can create a rule that replies to all e-mails. The downside of this, is that you’ll need to have your Outlook open all the time for the rule to process.

  1. Before creating the rule, you must create a message template.
    1. Create a new e-mail and write your Subject and Message.
    2. Use File-> Save As to save it as an Outlook Template (*.oft).
      • When using Outlook 2007, click on the Office orb in the top left corner to see the Save As command.
    3. Once saved, you can close the message and dismiss the prompt to save changes as a draft.
  2. Open the Rules and Alerts dialog:
    • Outlook 2007
      Tools-> Rules and Alerts…
    • Outlook 2010, Outlook 2013 and Outlook 2016
      File-> Manage Rules & Alerts
  3. Create a new rule and select:
    • Outlook 2007
      Check messages when they arrive
    • Outlook 2010, Outlook 2013 and Outlook 2016
      Apply rule on messages I receive
  4. Click Next.
  5. You can select a condition or no condition to reply to every mail.
  6. Click Next.
  7. Select: reply using a specific template.
  8. Click on “a specific template” at the bottom of the dialog to open the “Select a Reply Template” dialog.
  9. Set the “Look In” dropdown list to: User Templates in File System
  10. Select your template created in Step 1. You can use the Browse… button when you did not save it in the default Templates folder.

    Select an Automatic Reply template

  11. Click Open to return to the Rules Wizard.
  12. Click Next.
  13. Make sure you set some exceptions, for instance based on the subject field so it will not reply on subject with e.g. reply, failed, undeliverable, etc….
    • Important!
      If you do not set any exceptions, you could create endless mail loops between two mail servers and those can be a real threat to the mail servers and can leave you with a lot of cleaning up to do when returning!
  14. Click Next.
  15. Name the rule and make sure it is turned on.
  16. Click Finish.

The rule should now end up looking something like this;

Apply this rule after the message arrives
(set no conditions to reply to every mail)
reply using a specific template
except if the subject contains specific words

Emulate by using an add-in

Add-Ins buttonDS Development has an Auto Reply Manager which lets you easily set lots of auto reply settings.

Auto Reply Manager allows you to easily define and send auto email replies right from your desktop, notifying your contacts that you are away, confirming incoming email messages or simply sending custom email templates.

Which mail account type am I using?

Which? buttonTo check the type of account that you are using (Exchange, POP3 or IMAP) you can open the Account Settings dialog;

  • Outlook 2007
    Tools-> Accounts Settings-> tab E-mail
  • Outlook 2010, Outlook 2013 and Outlook 2016
    File-> Account Settings-> Accounts Settings…-> tab E-mail