News

News Outlook can’t connect to Gmail: Password incorrect

Gmail buttonAs of July 15, 2014, you might have problems connecting to Gmail via Outlook and other mail clients such as Thunderbird and Mail apps on (older) smartphones. This is because Google turned off Basic Authentication by default for all new accounts and accounts which haven’t synced within the last 30 days and only lets you authenticate via the OAuth 2.0 standard.

As a result, you’ll get Send/Receive errors (0x800CCC0E) and could get prompted for your Gmail password again in Outlook and the login will fail even when you supply the correct password.

To solve this, you must re-enable Basic Authentication for Outlook in your Google Account Settings. This can be done via the “Allow less secure apps” page where you set it to “Enable”.

Another way to go would be to enable “2-Step Verification”. In that case, you can create a special “App Password” which you’ll then use within Outlook to logon to Gmail rather than with your regular password. This is the more secure approach and highly recommended. For step-by-step instructions to set this up see: Outlook and 2-Step Verification for Gmail accounts.

Native support for OAuth 2.0 in Outlook (2007, 2010 and 2013) is being worked on and hopefully released soon in an upcoming update (I’ll update the this post with the links to the updates once they become available).

View: New Security Measures Will Affect Older (non-OAuth 2.0) Applications
View: Google Account Security Settings – Allow less secure apps

News Outlook 2013 Hotfixes for July 2014

2 Hotfixes have been released for Outlook 2013 fixing a total of 11 issues.


Hotfix KB2882991 for Outlook 2013
This hotfix contains 9 fixes for specific issues. Most notable fixes are;

  • Dragging an msg-file from an Explorer folder and dropping it back into Outlook creates a new message with that file as an attachment rather than creating the item within the folder.
  • Various crashing issues are solved for when you have an IMAP account configured in Outlook.
  • After you install the June 2013 cumulative update for Outlook 2013, Outlook may crash when synchronizing with your Outlook.com or Hotmail calendar.

View: More details and download information for KB2882991


Hotfix KB2880477 for Outlook 2013
After applying this hotfix, you can disable the Room Finder on the Scheduling Assistant tab of a meeting form. It also fixes an issue where Outlook may crash when you reply to a voice mail message.

View: More details and download information for KB2880477


Note: These are Hotfixes and not a regular updates. You can request each of them via their respective KB article page. Hotfixes do not apply to Office 365 installations of Office 2013 but are usually included in the next Rollup Update.

News Outlook 2010 Hotfixes for July 2014

3 Hotfixes have been released for Outlook 2010 fixing a total of 7 issues.


Hotfix KB2883007 for Outlook 2010
This hotfix contains 5 fixes for specific issues. Most notable fixes are;

  • Assume that you create a new message item in Outlook 2010. When you click File -> Save As to save the item as an .msg file, it also saves a copy in the Outbox.
  • Assume that you set up an IMAP email account in Outlook 2010. When you receive a task request and try to preview it in the Reading Pane, the operation fails. Additionally, you receive an error message that resembles the following:
  • The matching task was not found in your task list.

View: More details and download information for KB2883007


Hotfix KB2880545 for Outlook 2010
This hotfix fixes an issue where the Undelete button is not available when you select multiple items marked for deletion in an IMAP mailbox.

View: More details and download information for KB2880545


Hotfix KB2794760 for Outlook 2010
After applying this hotfix, you can disable the Room Finder on the Scheduling Assistant tab of a meeting form.

View: More details and download information for KB2794760


Note: These are Hotfixes and not a regular updates. You can request each of them via their respective KB article page.

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News Junk E-mail Filter updates for July 2014

New Junk E-mail Filter definitions have been made available for all supported Outlook versions.
Outlook 2003 no longer gets any Junk E-mail Filter updates anymore as it is out of support.

Download: Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883030)
Download: Update for Microsoft Office Outlook 2010 Junk Email Filter (KB982726)
Download: Update for Microsoft Office Outlook 2013 Junk Email Filter (KB2760587)

Note: This update is also offered via Microsoft Update or already installed automatically for you when Microsoft Update is configured to also update other Microsoft applications.
Office 365 subscribers can install this update manually via the Update Now button or wait for the automatic update. This update is included in version: 15.0.4631.1002.

News Updated: Script to schedule your pst-file back-up

I’ve completely rewritten the script to quickly create backups of your pst-file(s). The script is easy to configure and no coding skills are required to use it.

The script will gracefully close Outlook when it is running to create proper backups. You can configure it with as much pst-files as you need and backing up to an external USB-drive or network share it supported as well.

Optionally, you can keep a backup archive and have the script start Outlook again once it is done so it almost goes unnoticed when you’ve scheduled it.

Step-by-step instructions are included for configuring the script and how to create a Scheduled Task for it so you can just “set it and forget it”.

View: Script to schedule your pst-file back-up

News Outlook 2013 Hotfix for June 2014

This hotfix contains 6 fixes for specific issues which haven’t yet been included in the most current Rollup Update. Most notable fixes are:

  • The Status Bar shows “Disconnected” even though all connections are established.
  • Assume that you use a non-Exchange account, and you have multiple calendar, contacts, or task folders. After you install SP1, when you open or create a calendar, contacts, or task item, there is no “In Folder” or “In Shared Folder” line at the bottom of the item.
  • You create a calendar item for an Outlook.com account, and you set the Reminder to None. In this situation, Outlook.com does not recognize the None setting, and it still creates a Reminder of 15 minutes.

View: More details and download information for KB2881040

Note: This is a Hotfix and not a regular update. You can request it via its KB article page. Hotfixes do not apply to Office 365 installations of Office 2013 but are usually included in the next Rollup Update.

News Outlook 2010 Hotfix for June 2014

This hotfix contains 6 fixes for specific issues which haven’t yet been included in the most current Rollup Update. Most notable fixes are:

  • When you move the mouse pointer over a person’s name or a contact card in an email message that is created by a “mailto” link in Outlook 2010, another compose email message appears.
  • When you add a user who has a certificate to contacts in Outlook 2010, Outlook may crash.

View: More details and download information for KB2881055

Note: This is a Hotfix and not a regular update. You can request it via its KB article page.

News Exchange 2013 Public Folder scale improvements and OWA 2013 Calendar and Contacts support

The Exchange Team has announced higher scale and functionality improvements for Public Folders in Exchange 2013.

The scale improvements mean that, starting with Exchange 2013 CU6, environments with more than 10.0000 Public Folders are no longer unsupported. Starting with CU6, this limit will be increased to up to 100.000 folders. In a later CU update, they aim to increase this limit to at least 1 million folders!

Once these scalability issues are out of the way, they’ll focus on adding support for accessing Public Folder Calendars and Contacts via Outlook Web App (OWA).

Sadly, no word so far on re-introducing direct browsing of Public Folders in OWA so you still have to use the very unintuitive and cumbersome method of adding each and every Public Folder that you wish to access via the Favorites section.

View: Modern Public Folder Scale Improvements and More

News Exchange 2013 CU5

Cumulative Update 5 for Exchange 2013 is now available for direct download. It contains a total of 15 documented fixes.

The most notable change is fix is that Exchange now has Dedicated OAB Generation Mailboxes. You can read more detail about that in OAB Improvements in Exchange 2013 Cumulative Update 5

Additional notable fixes are:

  • KB2963566 Outlook Web App accessibility improvement for UI appearance in Exchange Server 2013
  • KB2962439 You cannot sync contacts or tasks in Microsoft CRM client for Outlook in an Exchange Server 2013 environment
  • KB2916113 Cannot open .tif files from email messages by using Windows-based applications in an Exchange Server 2013 environment

Download: Cumulative Update 5 for Exchange Server 2013 (KB2936880)
Download: Exchange Server 2013 CU5 UM Language Packs (KB2872696)
View: Description of Cumulative Update 5 for Exchange Server 2013
View: Released: Exchange Server 2013 Cumulative Update 5

News Exchange 2010 SP3 Rollup 6

Update Rollup 6 for Exchange 2010 Service Pack 3 is now available for direct download. It contains a total of 11 documented fixes.

Notable fixes are:

  • KB2925273 Folder views are not updated when you arrange by categories in Outlook after you apply Exchange Server 2010 Service Pack 3 Update Rollup 3 or Update Rollup 4
  • KB2924592 Exchange RPC Client Access service freezes when you open an attached file in Outlook Online mode in Exchange Server 2010
  • KB2928703 Retention policy is applied unexpectedly to a folder when Outlook rule moves a copy in Exchange Server 2010

View: Description of Update Rollup 6 for Exchange Server 2010 Service Pack 3
Download: Update Rollup 6 For Exchange 2010 SP3 (KB2936871)