Quick Tips Quick Tips for week 48

This week’s new and updated Quick Tips highlights from HowTo-Outlook’s Q&A blog MSOutlook.info:

These tips and other headlines can also be followed via twitter

News Windows Update KB3097877 crashes Outlook

A recent update for Windows may cause Outlook to crash.

The update that causes this is KB3097877 and it appears to be limited to only some Windows 7 installations when downloading online images for a HTML message. The version of Outlook that you are using doesn’t seem to matter and other applications may also be affected.

Microsoft has rereleased update KB3097877 and it no longer crashes Outlook. Check Windows Update and you should be offered it again.

Otherwise, click on the “Installed Updates” link in the bottom left corner of the Windows Update dialog, uninstall KB3097877, restart your computer and rerun “Check for updates” in Windows Update.

When it comes to Outlook, it mainly appears to affect messages that download images from the Internet, so a workaround is to disable the exceptions for the option to automatically download images as shown below:

Automatic Download - Do not download anything.
These settings can be adjusted in Outlook’s Trust Center and is the most secure configuration at any time.

However, note that this setting doesn’t apply to messages which already got permissions to download their linked images from the Internet.

If Outlook still crashes then, you can uninstall the update via Windows Update in Control Panel. However, it is a security update so make sure you read the KB article so you are aware of the vulnerability and make sure you re-apply the update  as soon as Microsoft releases a fix or workaround for the issue.

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News Outlook 2016 Update for November 2015

A Rollup Update has been released for Outlook 2016. This is a non-security update which contains 2 documented improvements and fixes. 

  • Some user names are displayed incorrectly in some Outlook 2016 group notifications if these names are input right-to-left.
  • After you select “Add to my Calendar” for a meeting of a group, a duplicate meeting is created in the group.

View: Download information for KB3101517

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 16.0.4300.1000 (msi-based installation) or 16.0.6001.1038 (Office 365 based installation).

News Outlook 2013 Update for November 2015

A Rollup Update has been released for Outlook 2013. This is a non-security update which contains 17 documented improvements and fixes.

This update has been superseded by KB2975838 which contains the exact same fixes and a fix for a crashing bug caused by the original November update KB3101488.

Most notable new changes and fixes are:

  • After you experience certain http errors such as a time-out in Outlook 2013, Outlook 2013 may not connect to the mail server.
  • Email messages in an IMAP account may display a size of 0 bytes and no attachment icon even when the message has attachments.
  • This update prevents the automatic upgrade from Office 2013 to Office 2016 for Click-to-Run (Office 365) installations when are connecting to an Exchange 2007 server or an Exchange environment without a properly configured AutoDiscover service.

View: Download information for KB3101488

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 15.0.4771.1000.

News Outlook 2010 Update for November 2015

A Rollup Update has been released for Outlook 2010. This is a non-security update which contains 3 documented improvements and fixes.

  • After you import a webcal calendar, the reminder of the webcal calendar isn’t created automatically. You can now set the AllowReminderCreation Registry value.
  • Email messages may disappear in the Inbox folder when Outlook runs specific AutoDiscover responses.
  • When you open an exception on some recurring meetings, Outlook may crash.

View: Download information for KB3101535

Note: This update can be installed via Microsoft Update and updates Outlook to version 14.0.7162.5003.

HowTo Autodiscover: Some quick methods to get it working

Autodiscover.xml buttonThe Autodiscover service is a required service for Outlook-Exchange connectivity since Outlook 2007 and Exchange 2007 but for whatever reason, in some Exchange environments this still hasn’t been implemented correctly.

In some part, this was due to the fact that you could still get basic Outlook-Exchange connectivity by using some legacy Exchange 2003 RPC over HTTP dialog in Outlook. This (unsupported) method now no longer works in Outlook 2016 due to the removal of this legacy dialog since Outlook doesn’t support Exchange 2003 anymore since Outlook 2013.

Unfortunately, this leaves enthusiastic Outlook 2016 users disconnected when Autodiscover hasn’t been provisioned correctly by your company.

This guide contains some reasonably quick and easy and some less elegant methods for end-users but also for Exchange administrators to get your Outlook connected to Exchange again. All discussed solutions are fully supported configurations by Microsoft and do not require any changes to Exchange or the need for a new SSL Certificate.

Continue reading: Autodiscover: Some quick methods to get it working

News Exchange 2016 RTM is now available

Just a little over a week after releasing Office 2016, Microsoft has now also released Exchange 2016!

As already mentioned when the Exchange 2016 Preview was released, Exchange 2016 will bring various features that are already available in Office 365 for Business to your on-premises environment. Some primary changes are;

  • Simplified architecture; The Client Access and Mailbox server roles have been combined.
  • Improved reliability; Failovers are 33% faster than exchange 2013.
  • Outlook Web App (OWA) has been renamed once again; It is now called: Outlook on the web. It will get lots of new features like; Sweep, Pin, Inline Reply, Propose new meeting time, better formatting controls, ability to paste inline images, emojis, attachment improvements and more…
  • Just like in Outlook 2016, in Outlook on the Web you can send attachment links to files that are stored in cloud or private-cloud locations like OneDrive for Business and SharePoint 2016 (currently in preview).
  • Improved add-in model which works both in Outlook on the web and Outlook 2013 and Outlook 2016 on your desktop.
  • Faster and more intuitive search with Search Suggestion support in both Outlook on the Web and in Outlook 2016.

Download: Microsoft Exchange Server 2016
Download: Microsoft Exchange Server 2016 UM Language Packs
View: Exchange Team Blog; Exchange Server 2016: Forged in the cloud. Now available on-premises.
View: Exchange 2016 Release Notes
View: Exchange Server 2016 documentation on TechNet
View: Exchange 2016 Product Guide

FAQ New and Changed in Outlook 2016

Outlook 2016 buttonUpgrading to Outlook 2016 from Outlook 2013 is easy and you’d probably need very little time to adjust yourself to it. In fact, if it wasn’t for the new default “colorful” theme, you’d hardly notice the upgrade to Outlook 2016 at first sight.

This is actually part of the Office 365 strategy where major new features are also introduced during the main lifetime of the current version, as we saw with Office 2013. In the old strategy, these features were held back for the new version. Office 2016 will get the same treatment so future updates can introduce new features as well.

Until then, there are still plenty of new features in Outlook 2016 to use and discover.

Continue reading: New and Changed in Outlook 2016

HowTo Upgrading to Outlook 2016

Outlook 2016 iconPlanning to upgrade to Outlook 2016? This guide contains a lot of preparation and other information to get yourself ready to ensure a smooth transition

Aside from the preparation steps, this guide informs you about what to expect when you start Outlook 2016 for the first time after you upgraded and how to troubleshoot several issues you may encounter during or after the installation.

Continue reading: Upgrading to Outlook 2016

News Exchange 2013 CU10

Cumulative Update 10 for Exchange 2013 is now available for direct download.

This Cumulative Update contains 23 new fixes and all previously released fixes and security updates for Exchange 2013. This is also the minimum version of Exchange 2013 which supports coexistence with Exchange 2016.

Notable fixes are:

  • KB3093866 The number of search results can’t be more than 250 when you search email messages in Exchange Server 2013
  • KB3078404 Can’t access a shared mailbox after you migrate from Exchange Server 2010 to Exchange Server 2013
  • KB3009631 Advanced Find against the Sent Items folder in Outlook returns no result in Exchange Server 2013

Download: Cumulative Update 10 for Exchange Server 2013 (KB3078678)
Download: Exchange Server 2013 CU10 UM Language Packs
View: Description of Cumulative Update 10 for Exchange Server 2013
View: Blog post of the Exchange Team about CU 10 for Exchange Server 2013

News Exchange 2010 SP3 Rollup 11

Update Rollup 11 for Exchange 2010 Service Pack 3 is now available for direct download.

This Rollup Update contains 1 new fix, and all previously released fixes and security updates for Exchange 2010 SP3. This is also the minimum version of Exchange 2010 which supports coexistence with Exchange 2016.

  • KB3092576 Multiple events are logged and Information Store service crashes randomly in an Exchange Server 2010 environment

Note that mainstream support for Exchange 2010 has ended. This means that it will basically only get security and DST updates until mainstream support ends as well.

View: Description of Update Rollup 11 for Exchange Server 2010 Service Pack 3
Download: Update Rollup 11 For Exchange 2010 SP3 (KB3078674)

FAQ Windows 10 and Outlook

Windows 10 logoThinking about upgrading your computer to Windows 10 or are you using Outlook on a Windows 10 computer already? With the upgrade being free, it’s a great offer to jump into, but should you when you heavily rely on Outlook?

The upgrade process is actually quite streamlined and trouble free for most configurations, especially when upgrading from Windows 7 or Windows 8, but there are still a couple of attention points before you start.

This guide contains not only upgrade preparation and troubleshooting steps but also various tips about the changes that you could encounter involving Outlook after upgrading to Windows 10.

Continue reading: Windows 10 and Outlook

News Facebook Connector no longer working

Facebook buttonYou might have already noticed that Outlook is no longer being updated with information and pictures from Facebook. In addition, you’ll see an “Invalid user name or password” notice in the People Pane and Social Network Accounts dialog. This is because Facebook has discontinued support for the so-called Graph API that is responsible for synching Facebook content with other applications.

In other words, this doesn’t only affect the Outlook Social Connector but also many other Facebook Apps or Facebook features that are integrated in other applications.

For instance, Facebook Calendar and Contacts sync with Outlook.com and the People hub on both Windows and Windows Phone no longer works and will no longer provide Facebook updates from your contacts either. For an overview of the affected Microsoft products see: Facebook Connect is no longer available.

It might currently still work for you but it will stop functioning eventually when Facebook completes the rollout of the change.

Social Connector lost its usefulness?

Now that it has lost support for both major social networks (LinkedIn and Facebook), the Social Connector (People Pane) in Outlook is therefor of little use to most.

The recent emails feature is still useful for some and for organizations that are actively using the user profiles in SharePoint the connector could prove valuable as well. The Social Connector Provider from Viadeo and Xing still work as well.

When you rather see a few more lines of your email than a mostly empty pane, you can disable the People Pane via: View-> People Pane-> Off

No Alternatives

Now that Outlook.com is moving to Office 365, we might see Outlook integration return via an Office Web Add-in just like LinkedIn, but it is more likely that Facebook rather see you use their app instead. So far, no alternatives have been announced by Facebook.

News Outlook.com is moving to Office 365 Exchange Online

Outlook.com buttonEven though Outlook.com started to look more like Outlook Web App (OWA) from Exchange, which you might recognize from work or university, it was still being hosted on a completely different mail server infrastructure. That is about to change!

The Outlook.com team has announced a whole lot of new features that are coming to Outlook.com soon. Some of them are; Clutter, Search Suggestions and Refiners, New Themes, Link preview, Inline images, Pop-out read and compose, Pins and Flags, and Add-ins.

The careful observer might have noticed that these are actually all already existing features of Exchange Online which is part of Office 365 for Business. Indeed; Outlook.com will become a free (but ad driven) Exchange mailbox!

This is great news as you can then actually configure your Outlook.com account as an Exchange mailbox instead of needing the Outlook Hotmail Connector or using the Exchange ActiveSync (EAS) protocol in Outlook.

This is going to solve a whole lot of issues and limitations but there are some things to be aware of too…

Continue reading: Outlook.com is moving to Office 365 Exchange Online

HowTo Export Outlook Notes to OneNote

Notes2OneNote buttonThe Notes section of Outlook has the “deprecated” status. The envisioned replacement for this Outlook feature is OneNote.

This is a great alternative but unfortunately, there is no convenient way to get all your Outlook Notes into OneNote.

While you could print all your Outlook Notes to OneNote, they will end up as images and you’ll have to rely on OneNote’s text recognition to search through them or to convert them back to text-based notes.

This guide offers an alternative solution to quickly get all your Outlook Notes into OneNote via the me@onenote.com service. Each note will then be added as a single OneNote page with all the text fully intact.

Continue reading: Export Outlook Notes to OneNote

News Outlook can’t connect to Gmail: Password incorrect

Gmail buttonAs of July 15, 2014, you might have problems connecting to Gmail via Outlook and other mail clients such as Thunderbird and Mail apps on (older) smartphones. This is because Google turned off Basic Authentication by default for all new accounts and accounts which haven’t synced within the last 30 days and only lets you authenticate via the OAuth 2.0 standard.

As a result, you’ll get Send/Receive errors (0x800CCC0E) and could get prompted for your Gmail password again in Outlook and the login will fail even when you supply the correct password.

To solve this, you must re-enable Basic Authentication for Outlook in your Google Account Settings. This can be done via the “Allow less secure apps” page where you set it to “Enable”.

Another way to go would be to enable “2-Step Verification”. In that case, you can create a special “App Password” which you’ll then use within Outlook to logon to Gmail rather than with your regular password. This is the more secure approach and highly recommended. For step-by-step instructions to set this up see: Outlook and 2-Step Verification for Gmail accounts.

Native support for OAuth 2.0 in Outlook (2007, 2010 and 2013) is being worked on and hopefully released soon in an upcoming update (I’ll update the this post with the links to the updates once they become available).

View: New Security Measures Will Affect Older (non-OAuth 2.0) Applications
View: Google Account Security Settings – Allow less secure apps

News Junk E-mail Filter updates for November 2015

New Junk E-mail Filter definitions have been made available for all supported Outlook versions.

Download: Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3101557)
Download: Update for Microsoft Office Outlook 2010 Junk Email Filter (KB3101540)
Download: Update for Microsoft Office Outlook 2013 Junk Email Filter (KB3101493)
Download: Update for Microsoft Office Outlook 2016 Junk Email Filter (KB3101508)

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365. This update is included in Office 365 version: 15.4771.1003 and 16.0.4300.1000