Cannot Delete Message

There are three easy steps you can take to solve this for most situations. Please click here if you message is stuck in the Outbox.

Method 1

Clear the Deleted Items folder and try to delete the message again.

Method 2

Edit the message;

1. Open the message by double clicking on it
2. Choose Edit-> Edit message
3. Type or remove some characters (I usually type 3 spaces)
4. Save and close the message
5. Try to delete the message again

Method 3

Run scanpst.exe against your Personal Storage (pst-) file. By default the scanpst.exe tool is located in;
C:\Program Files\Common Files\System\MSMAPI\<local ID>

To locate your pst-file;

• Make sure you include hidden and system files and folders when searching for pst-file
• By default it is located in
  C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\
• You can also locate the file by using
  Rightclick the root folder (probably Outlook Today)-> Properties-> button Advanced-> field Filename