FAQ Outlook doesn’t start

Getting Outlook to work again properly when receiving startup errors often is not that hard but does require some specific knowledge about the inner workings of Outlook. This guide explains all you need to know about that in order to get your Outlook to start without errors again.

Note: This guide can also be used as a base to troubleshoot other common Outlook issues.

We’ll start off this guide with 3 easy questions. Depending on the answers, you could possibly skip large portions of this guide or even directly get a solution to your startup issue.

Continue reading: Outlook doesn’t start

FAQ Outlook doesn’t close

It isn't very common that Outlook doesn't close on it's own. Practically always this is caused by an add-in or another program that integrates with Outlook. Once this add-in is disabled or updated or the program is closed the problem will be gone and Outlook will close normally again. Continue reading: Outlook doesn’t close

FAQ Out of Office Assistant

An Out of Office Assistant (OOF) allows you to set an automatic reply message when you are away. How to enable this depends on which Outlook version that you are using and which mail account type that you are using.

While this is primarily an Exchange account feature, there are several workarounds for POP3, IMAP and Outlook Hotmail Connector accounts as well.

Continue reading: Out of Office Assistant

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FAQ Getting the News button in Outlook 2003

So you upgraded to Outlook 2003 and now are missing the Go-> News option? There are some methods to get the option back or open the newsreader in a different way;

Method 1: Edit the registry so it behaves like previous versions of Outlook

This method simply adds the registry key that machines running a previous version of Outlook also have. This will allow you to choose Microsoft Office Outlook as the default newsreader in Internet Options.

  1. Download this zip-file and unpack the registry file
  2. Double click the registry file to import it (you must be logged on as an administrator to do this)
  3. Go to Start-> Control Panel-> Internet Options-> tab Programs and set the dropdown list for Newsgroups to Microsoft Office Outlook.
  4. If you still don’t see the Go-> News option in Outlook you must reset your Tool Bar

Method 2: Setting the defaults to use Outlook Express

Make sure the options are set correctly in Internet Options
  1. Go to Internet Options by using Start-> Control Panel-> Internet Options
  2. In Internet Options go to the Programs tab
  3. For Newsgroups set Outlook Express as the default Newsreader
  4. Press OK to close Internet Options
Do not let Outlook or Outlook Express let themselves set to the default newsreader
  1. Start Outlook Express like you normally do. When it asks whether you want to set Outlook Express as your default mail and news handler choose “No”.
  2. Close Outlook Express
  3. Start Microsoft Office Outlook 2003 like you normally do. When it asks whether you want to set Microsoft Office Outlook as your default mail and news handler choose “No”.
  4. Leave Outlook open and continue to the next section
Setting the Toolbar

All is left to do now is adding the option to the Toolbar

  1. Choose View-> Toolbars-> Customize
  2. Select the Commands tab
  3. From the Categories list select “Go”
  4. From the Commands list select “News” and drag & drop it to any place you want on the Toolbar. The default location is in the “Go” menu.
  5. Press Close to return to Outlook.
Not seeing the News option in Customize?
  1. Choose View-> Toolbars-> Customize
  2. Select the Toolbars tab
  3. Select Menu Bar and press Reset
  4. Start again from “Setting the Toolbar”

Method 3: starting the Outlook Express Newsreader from a shortcut

There is another way to start the Outlook Express newsreader besides using Microsoft Office Outlook and that is by using a shortcut.

  1. Right click on an empty place of your Desktop and choose New-> Shortcut
    or
    Start Explorer and choose File-> New-> Shortcut
  2. In “Type the location of the item:” type the path to Outlook Express and place /news or /newsonly behind it. The /news switch will start the Outlook Express with the mail inbox as well but instead of opening by default to the Inbox it will open to the newsgroups instead. The /newsonly switch will start Outlook Express without the mail inbox. When you don’t have any mail accounts configured in Outlook Express I recommend using the /newsonly switch.
    The shortcut should look like;
    "C:\Program Files\Outlook Express\msimn.exe" /news
    or
    "C:\Program Files\Outlook Express\msimn.exe" /newsonly
  3. Press Next
  4. Type a name for the shortcut like: Newsreader
  5. Press Finish and your shortcut will be created. You can drag & drop this shortcut to anywhere you want like the Quick Launch toolbar or the Shortcuts section of the Navigation Pane in Microsoft Office Outlook

Looking for a NNTP add-in?

There are several add-ins you can use to use Outlook as a newsreader. One of them is MAPILab NNTP for Outlook. If you decide to order use “4PM76A8″ to get a discount.

MAPILab NNTP for Outlook description;
MAPILab NNTP allows you to read and post messages to newsgroups from Microsoft Outlook 2007, 2003, 2002/XP and 2000. Microsoft Outlook users till now had no opportunity to work with newsgroups unless Microsoft Exchange Server was installed in the corporate network, so one had to use an external application to work with the news, most typically Outlook Express.The program interface is a very similar to Outlook Express, so we hope you won’t have the problems with switching to news handling with Microsoft Outlook. Now you can use the full power of “big” Microsoft Outlook while working with the news!

FAQ Adding/Recreating a Mail Profile

An Outlook mail profile is a combination of settings and files to support the configured accounts. A single mail profile can contain multiple mail accounts and different account types such as POP3, IMAP, Exchange and Outlook Hotmail Connector accounts.

However, in some cases it might be recommended or required to create an additional mail profile or to recreate the current one.

Continue reading: Adding/Recreating a Mail Profile

FAQ MSN Outlook Connector Disabled

To start with; I’m a big fan of the MSN Outlook Connector. Aside from allowing you to connect to your mail folders it also allows you to connect to your Calendar and Contacts folder on Hotmail. The best feature I think is that it allows you to drag & drop messages from your local folders (pst-file) or Exchange mailbox to a Hotmail folder.

But enough of that; somehow I managed to get it broken and all I was left with was this message on startup of Outlook;

The Outlook Connector menu and status bar have been disabled by the Office Safe Mode. Please contact Support (http://support.msn.com) to enable this. OK

Since I hadn’t done anything to get the installation corrupted it had to be a (simple) configuration setting and didn’t feel much like contacting MSN support about it. After some minutes I managed to find the setting to turn this message off and more important; get the add-in to work again without loosing any of my cached Hotmail messages.

The setting can be found in the registry;
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\MSNCON.Addin.1]

Change the value of “LoadBehavior” from 2 to 3 and start Outlook and you’ll notice that the Outlook Connector will be loaded again.

FAQ Can Outlook minimize to the Notification Area?

This is possible with Outlook 2002 when you add a registry setting and is even the default for Outlook 2003 (rightclick the Outlook icon in the Outlook icon in the Notification Area and deselect “Hide when minimized” to toggle it). For previous versions of Outlook you’ll need to use third party software like Actual Title Buttons which lets you minimize every possible window to the Notification Area or download HideOutlook just for Outlook.

For Outlook 2002;

  1. Make sure Outlook is closed.
  2. Open your registry editor by opening the Run command and type regedit (regedt32 for Windows 2000)
  3. Locate the following key;
    [HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences]
  4. Goto Edit-> New-> DWORD Value.
  5. Name the value MinToTray (case sensitive!)
  6. Double-click on the newly created value and give it the value of 1
  7. Press OK on the input box and close the registry editor
  8. When you open Outlook an Outlook icon is displayed in the Notification Area. Press the minimize button and Outlook will stay in the Notification Area. Doubleclick on it to open Outlook.

*The Notification Area in Windows XP is what the System tray was in previous versions of Windows

FAQ Message stuck in Outbox

It doesn’t happen too often but when a message is stuck in the Outbox it can be a real pain. Below you’ll find three methods to get the message out of the Outbox.

Method 1

Open the message from the Outbox and close it again. Now select the message and press DELETE

Method 2

Put Outlook in offline mode. To do this go to File-> Work Offline. Now restart Outlook and see if you can delete it (you can try this in combination with method 1). Don’t forget to put Outlook back On-line again.

Method 3

  1. Create a new pst-file; File-> New-> Outlook Data File…
  2. Set this pst-file as your default delivery location in your Account settings; Tools-> E-mail Accounts-> button Next
  3. When you now restart Outlook your original pst-file will show up as the secondary set of folders where should easily be able to remove the file from or even the complete Outbox folder
  4. Set the original pst-file as the default delivery location again and restart Outlook; the Outbox folder will be recreated and will be empty.

Method 4

Use the Microsoft MDBVU32.EXE tool to forcefully clear the Outbox. The instructions for this are the same for when removing a stuck read receipt but instead of choosing “MDB-> Open Root Folder” choose “MDB-> Open IPM Outbox”.

Some Knowlegde base articles about this subject in case the problem still persists;
KB291613: Sent Messages Remain in Your Outbox
KB293031: Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline
KB311001: You Cannot Send Messages if There Are More Than One Thousand Messages in Your OST Outbox
KB293038: A Copy of a Forwarded Message Stays in the Outbox
KB195922: OL2000: How to Troubleshoot Mail Stuck in the Outbox